Frequently Asked Questions (FAQ)

Subscribing to the Affiliate Programme is quickly done and is very easy. Please select the type of affiliate you'd like to become, either "Web Affiliate" or "Travel Agency" and read the according affiliate agreement. After you have done so you can register with your personal data by clicking on the link "I accept the conditions of participation and want to register for the affiliate programme." If you have any questions you can contact our service staff any time.

When subscribing to our affiliate programme the method of payment is generally "direct cashing". Exceptionally we can also offer the "agency cashing" method, which however has to be requested with us directly. To do so, please send an e-mail to info-ie@snowtrex.com.

The hight of the commission level depends on the type of affiliate agreement you choose. Web Affiliates receive commission according to a commission scale. This moves between 5 and 10%. Travel agencies receive 7% from the first booking. No minimum sales volume is required.

With the "direct cashing" method, payment occurs in the month after the customer has travelled. The commission statement is then issued to you and the payment takes place to your bank account.

After you have registered with our Affiliate Programme you have the following possibilities to book SnowTrex offers:

• Integration on your website
  Do you have your own website? The TravelTrex Affiliate Programme offers you various different opportunities for integrating our product. After you have logged in to your Affiliate area you can find various advertising media for your website, such as banners, logos etc. and you can also create links yourself. Via tracking codes, which are included in the links, we can identify the customers who accessed us via your agency number. As our Cookies are valid for 30 days we can still identify you as the referrer, even if the customers book via our website at a later stage - and even, if the customer chooses to access our website directly, instead of coming via your link.
• Booking portal for agencies
  Please go to the Affiliate log-in page for SnowTrex. There you enter your agency number in the appropriate box and click on "Submit settings". Please make the booking immediately after you have sent the settings to our system.

Immediately after you have registered, we will send you a four-digit agency number. It usually takes 1–2 working days for your agency number to be activated in our system. If you make a booking immediately after registering, please let us know briefly. This ensures that your agency number is activated in our system and that the bookings are processed correctly.

• Reservations can generally be held for up to 24 hours;
• a reservation can only be taken up to 4 weeks before the start of the holiday;
• only one booking per customer or travel group can be held as a reservation at any one time;
• offers from our "Crazy Booking Night" cannot be held as reservations;
• if an offer consists solely of rooms that are bookable "on request", a reservation is not possible.
When asking for a reservation, please note: This must be done by telephone via our sales department, quoting your agency number, and will then remain valid for 24 hours. If we do not receive any reply from you (by telephone or email) within 24 hours, the reservation will automatically expire.

After each booking, you will receive a Copy of your Online Booking at the email address you have provided in the Affiliate area. If "direct collection" is specified for your agency number, we will then handle all further correspondence regarding the booking directly with the customer. You will then receive your commission statement in the month following the start of the trip.

The Affiliate area, which is accessible via our Affiliate Programme Website helps you maintain your personal data. Here you can view your settings which correspond to your agency number. You can access various advertising media and can create Affiliate links for your website.

You have moved location or have a new company name, or your bank details have changed? No problem: Your data is saved in your personal affiliate area. Changes can easily be made there. Once you have clicked on the "update" or "save changes" button, the data is saved to our system automatically.

Cookies are small data packages which are submitted by websites to the user's PC. Even after the browser has been closed the data packages stay active for a while, and a website will recognise the customer when (s)he returns. Our Cookies stay valid for 30 days.

• Our Counter Info can be downloaded here as a pdf file.